Has it been far too long since you’ve had a fabulous, soul-ful recharge?

Or, are you feeling stressed-out, flat, and pulled in all directions?

Terms & Conditions:

1.0 PAYMENTS & CANCELLATIONS

1.1 TERMS OF SERVICE

Soul Sobriety Coaching & Retreats will list what is included and not included on the Itinerary which you can download HERE. Airfares, airport transfers, in-transit accommodation, visas, airport taxes, travel insurance and alcohol are not included.

Soul Sobriety Coaching & Retreats are NOT responsible for your airfare or any other purchases you make to attend this event. We strongly advise that you have travel insurance to cover this aspect and all costs not included in the Serenity Escape Retreat (as per stated inclusions).

1.2 RESERVATIONS

To reserve your place on one of our retreats please purchase from our website and complete your Registration Form at checkout. Please note this retreat is on a first-come-first-served basis. No reservation will be made without payment.

1.3 PAYMENT & ACCEPTANCE OF TERMS AND CONDITIONS

Soul Sobriety Coaching & Retreats will consider acceptance of Terms and Conditions by any Customer who has made a part or complete payment for the service. You are not required to sign these terms and conditions to be in acceptance of them. Please note that purchase gives your consent for you to be video and is your video release waiver. Payments are made via Stripe on our website, Invoice or Direct Bank Transfer. Final balances (except for Early Bird Bookings) are due 30 days before the retreat start date. If final payment is not received by 30 days prior to retreat start date, Soul Sobriety Coaching & Retreats reserves the right to cancel your reservation and accept new reservations for your space. In this case your deposit will be forfeited.

1.4 CANCELLATION & REFUND POLICY

Before purchasing a place at Serenity Escape Retreat, please make note of the cancellation policy as set out below. It is your responsibility to read and understand our cancellation policy before making a booking. 

So that you understand our process, as soon as you book, a percentage of your payment goes to accommodation, meals, and other supplier costs.

CANCELLATION FEES:

• IF YOU CANCEL before 31st August 2024, you will receive a refund of all monies paid for the retreat package, less a USD$300 cancellation fee. 

• IF YOU CANCEL before 13th November 2024, you will receive a refund of all monies paid for the retreat package, less a USD$1,000 cancellation fee. 

• FOR ALL CANCELLATIONS after 13th November 2024, there is no refund. 

If you cannot attend, it is possible to transfer your place to another person and it will only incur a USD $50 administration fee.  

If you wish to cancel your retreat, you must notify Soul Sobriety Coaching & Retreats by email. Once we’ve received your notice, cancellation will take effect. Please NOTE that we employ a strict NO REFUND POLICY for all cancellations after 13th November 2024. Due to the nature of the business and Soul Sobriety Coaching & Retreats incurring costs immediately upon a customer’s acceptance and payment, Soul Sobriety Coaching & Retreats reserves the right not to refund monies under any circumstances. Soul Sobriety Coaching & Retreats reserves the right to refund customers at its own discretion on compassionate grounds.

1.5 CANCELLATION BY Soul Sobriety Coaching & Retreats

We will do our best to make sure all our retreats run without disruption. However, your safety is our priority. In the unlikely event that we have to cancel a retreat, whether it be due to natural disaster, illness, civil unrest, or any other unforeseen circumstance out of our hands, Soul Sobriety Coaching & Retreats or the Resort cancels the Serenity Escape Retreat, you will receive a full refund of your retreat package payment within 90 - 180 days of being notified of the cancellation. While we help out as much as we can during this process, we have to be super clear so we're on the same page - In the event of a cancelled retreat, Soul Sobriety Coaching & Retreats is not liable for any refunds or reimbursements. Participants can, however, lodge a claim with their travel insurance company for a refund or reimbursement. Travel insurance is a real must to protect you from any unforeseen events.

1.6 CHANGES BY Soul Sobriety Coaching & Retreats

Soul Sobriety Coaching & Retreats reserve the right to make changes deemed necessary by our team, retreat leaders, teachers or partners prior to retreat start date. In the event that we need to make a change to the venue, the teacher, the itinerary, any other aspect of the retreat, whether it be due to unforeseen circumstances like natural disaster, illness, civil unrest, death, closure, or any other unforeseen circumstance, guests may transfer their deposit to a future retreat where trip start date is within 12 months from the start date of the current retreat. All other payments will be forfeited and Soul Sobriety Coaching & Retreats will not be liable for refunding or reimbursing any amount beyond the transfer of the deposit. Soul Sobriety Coaching & Retreats is not responsible for reimbursing you or refunding you for any amount paid if you decide to cancel based on these changes. This is the responsibility of your chosen Travel Insurance company and policy. Please note that we require travel insurance so that you can make a claim based on the changes and have your expenses reimbursed by the travel insurance that we require for exactly this reason in addition to other medical and travel complications that may occur. You will not be entitled to claim any additional amounts or seek any compensation for any loss, expenses or damage (either direct or consequential) or for any loss of time or inconvenience which may result from such cancellation (including but not limited to visa, passport and vaccination charges, or departure, gear purchases, airport and airline taxes).

 1.7 DISRUPTED TRAVEL

It's the participant's responsibility to ensure a valid passport, good for 6 months from after the date you intend to return home. It is the participant’s responsibility to check whether travel on their passport requires a visa. In the event that a participant’s passport or visa disrupts travel, Soul Sobriety Coaching & Retreats will not be liable for any compensation. 

2.0 INSURANCE & DOCUMENTATION

2.1 TRAVEL INSURANCE

Travel insurance for all Soul Sobriety Coaching & Retreats retreats is mandatory, whether you are travelling overseas or based in the country. It is vital that travel insurance covers participants for the location and dates of retreat and includes medical coverage and natural disaster coverage. We highly recommend that you add 'Cancel for Any Reason' to your policy to receive financial compensation for any reason. For example, you'll be covered if something comes up, a family emergency, a new job opportunity, or if Soul Sobriety Coaching & Retreats has to cancel due to weather, staff injury, staff illness or other unforeseen reasons. Although normal trip cancellation will cover you for illness or injury, or for a travel companion's illness, injury or death, it is limited to these. 

We require you to send a copy of your insurance certificate to cindy@soulsobriety.com.au before your departure for the retreat. This is to ensure that we have all the necessary information in case of an emergency, allowing us to liaise with the relevant body effectively.

We recommend you take out insurance from the day you make your first retreat payment/deposit, as this can cover you for a number of events, including illness and some cancellations (please read their disclaimer carefully). Please note that travel insurance does not cover you for simply changing your mind.

2.2 TRAVEL DOCUMENTS AND IMMUNISATIONS

It is the responsibility of each traveller to obtain all required travel documents including Visas and other travel documents unless otherwise noted. Information regarding necessary documentation is provided per retreat on our website or you can contact us for more detailed information regarding your retreat requirements. It is your responsibility to purchase correct immunisations. Please contact your nearest travel clinic for the latest requirements.

It is your responsibility to ensure you have a valid passport (including a minimum 6-month validity from the return date) and a visa if applicable. We recommend using the official government site to purchase your Cambodia visa. Make sure you leave adequate time to receive your visa before departure. https://www.evisa.gov.kh/

3.0 ACKNOWLEDGEMENT

3.1 ACKNOWLEDGEMENT OF RISKS - ASSUMPTION OF RESPONSIBILITY

Although Soul Sobriety Coaching & Retreats has taken reasonable steps to ensure safety, I (the retreat participant) acknowledge that this activity has risks, including certain risks which cannot be eliminated without destroying the unique character of this activity.  Environmental risks and hazards include rapidly moving, deep or cold water; insects, snakes and predators, including large animals; falling and rolling rock; lightning, flash floods and unpredictable forces of nature, including weather which may change to extreme conditions without warning. Possible injuries and illnesses include hypothermia, frostbite, high altitude illnesses, sunburn, heatstroke, dehydration and other mild or serious conditions.

Throughout the retreat, participants are responsible for their own safety.

I (the retreat participant) acknowledge and understand that Soul Sobriety Coaching & Retreats retreats include risks of injury or death to participants. I understand the description above of these risks is not complete and that other unknown or unanticipated risks may result in property loss, injury or death. I agree to assume responsibility for the inherent risks identified herein and those inherent risks not specifically identified. I acknowledge that participation in this activity is purely voluntary, no one is forcing participation and participation is elected with full knowledge of the inherent risks. I (the retreat participant) assume and accept full responsibility for any injury, death, loss of personal property, and expenses suffered as a result of those inherent risks and dangers identified above, and those inherent risks and dangers not specifically identified and as a result of my negligence in participating in this activity.

4.0 WAIVER

4.1 RELEASE AND WAIVER OF LIABILITY

DECLARATION OF HEALTH. By accepting this Participant Agreement, I (the retreat participant) represent that I have no physical conditions or medical precautions which would adversely affect my ability to take part in the program or other physical or cultural activities offered on Soul Sobriety Coaching & Retreats. I fully understand that my participation in the program or other activities could be injurious to my health and I voluntarily assume all risks related to such activities.

PERSONAL RELEASE. By agreeing to the terms outlined here and elsewhere on the Soul Sobriety Coaching & Retreats website I hereby release and discharge my rights and claims for damages or liabilities that may occur as a result of participation on a Soul Sobriety Coaching & Retreats retreat, including but not limited to damages as a result of unexpected occurrences including those from weather, local political situations, wildlife or uncontrollable acts of God, including the risk of death. I release Soul Sobriety Coaching & Retreats including its owners, directors, employees, guides, instructors and partners from liability for personal injury, illness, emotional damage, incurred travel expenses or property damage I may incur as a result of participation on this retreat. For the benefit of everyone on your retreat, Soul Sobriety Coaching & Retreats reserve the right to accept or reject any participant at any time without liability, and in the event, it determines, in its sole and exclusive discretion, that a participant is disruptive to the harmony of the retreat, it may without any obligation to pay a refund or any other amount whatsoever, expel such participant from the retreat. Soul Sobriety Coaching & Retreats will carry no responsibility or liability for any participant who leaves the retreat prior to its conclusion or for any activity undertaken by any participant which is not included on the retreat itinerary.

  4.2 RELEASE AND PERMISSION TO PHOTOGRAPH AND VIDEO

By agreeing to the terms outlined here and elsewhere on the Soul Sobriety Coaching & Retreats website I hereby grant permission for Soul Sobriety Coaching & Retreats to the rights of my image, video or likeness. I understand that my image may be edited, copied, exhibited, published or distributed and waive the right to inspect or approve the finished product wherein my likeness appears. Additionally, I waive any right to royalties or other compensation arising or related to the use of my image or recording. I also understand that this material may be used in diverse commercial settings within an unrestricted geographic area.  Photographic, audio or video recordings may be used for the following purposes: commercial presentations, online music video platforms (YouTube, Vimeo, etc), television or broadcast media distribution, social media. By purchasing the retreat, I (the retreat participant) understand this permission signifies that photographic or video recordings of me may be electronically displayed via the Internet or in the public business settings.